STUDIO UPDATE

Order & Restock Notice

Due to a recent sudden increase in orders, some product inventory may not have matched the website stock in time.

Because of this, some orders may need a few extra days to be prepared and shipped. We are truly sorry for the inconvenience.

As a small thank-you for your patience, we will include a little gift with the affected orders.

Restock updates will be shared by email or on Instagram. You can subscribe to our emails at the bottom of our website or follow our Instagram for the latest updates.

Updated June 2026

SHOP BY TEXTURE

Find the feeling that fits you best.

ZENGUE HOLD BOX

Save now, ship together.

Collect your favorite pieces before they sell out. Add more later using SHIPTOGETHER , then ship everything together when you're ready.

ADD-ON SHIPPING CODE SHIPTOGETHER
Learn About Hold Box

Before you order

A note from our small studio

ZENGUE is a small handmade studio, and we are still growing step by step. Each piece is made with our own in-house texture recipes, created around softness, sound, resistance, and sensory comfort.

As we grow, we will continue improving our packaging, shipping protection, product details, and payment options. Your support and feedback mean so much to us, especially at this early stage.

If anything about your order feels unclear or could be improved, please contact us anytime. Thank you for supporting our small studio.

Shipping time & tracking

All orders are processed within 1–3 business days.

Estimated delivery:
• Asia: 3–7business days
• US: 10–15 business days
• EU: 10–15 business days
• Other regions: 7–15 business days

Tracking number will be emailed once your order ships.

Handmade variations (each piece is unique)

Each ZENGUE piece is handmade, so slight differences in color, filling, shape, or decorative details may occur.
These natural variations are part of the handmade charm and do not affect normal use.

Care tips / warm weather note

Different outer skins may react differently to temperature.

Transparent skins may temporarily soften in high heat, so please avoid direct sunlight, hot cars, or prolonged exposure to warm environments.

After play, we recommend storing your stress ball in a sealed bag or container to help keep the texture clean and stable.

Some handmade pieces may develop small air bubbles after shipping. This can happen during long-distance transit and does not usually affect normal use.

Replacement outer skins may be included with your order for simple care and backup use.

Not edible / age notice

For sensory play only.
Not edible. Not intended for children under 14.
Please use with care and avoid contact with pets or small children.

Returns & support

If your order arrives damaged or has an issue, please contact us within 7 days of delivery with your order number and clear photos or videos.

Each ZENGUE piece is handmade, so small variations in shape, color, texture, bubbles, scent, and finish are normal and not considered defects.

We’ll do our best to help with a suitable solution.

Seal & Scent Notice

Our stress balls may use different sealing methods depending on the design.

Crystal-sealed pieces are sealed with adhesive, so they may have a stronger initial scent when first opened. This is normal and may fade after the item is aired out for a short time.

Zip-tie sealed pieces do not use adhesive, so they usually do not have a glue scent. They may only have the natural scent of the outer skin material.

Before shipping, we try to let each piece air out to reduce any noticeable scent.

For sensory play only. Not edible.